Shipping Policy

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Shipping Policy:

 

We deliver anywhere in the UK and Worldwide. All orders are normally delivered on the requested delivery date. Obviously due to extreme weather conditions and circumstances out of our control the delivery could get delayed. We deliver anywhere in mainland UK and worldwide by commercial courier. Delivery by other means or outside mainland UK may be possible by special arrangement but an additional delivery charge will be payable. If you require delivery outside mainland UK, we will discuss this with you when the order is placed. If you order goods from our standard service, delivery will be made between Monday and Saturday on the date which you select and specified in our Order Confirmation.

 

However, we also offer a next day service where you require the goods urgently. In that event, an additional charge will be payable. Full details of the additional charges applicable to our express service are available on our website. We will arrange a time for delivery once a Contract has been formed and confirm this to you in the Order Confirmation or by contacting you separately with a delivery confirmation. It is essential that you, or someone on your behalf, will be available to receive and sign for the goods at the delivery address at the agreed delivery time. If someone at the delivery address other than you signs for the goods, we are entitled to assume that person is authorised by you to do so. Sometimes delivery may be late or cancelled because of adverse weather conditions or other events outside of our reasonable control. If so, the courier will try to contact you as soon as to in order to reschedule your delivery time and date. If no one is at the delivery address when delivery is attempted then the following arrangements will operate, depending on whether the order contains frozen perishable goods:

 

if the goods are frozen, they will be taken back by our driver and we will be unable to arrange a further delivery because of their perishable nature. In addition, since the goods cannot be resold, and since we will have incurred a delivery charge, we will be entitled to retain in full the price of the goods debited from your payment card; If the goods are not perishable, they will be taken back by our driver and we will contact you to arrange a further delivery. We will not make any additional charge for this further delivery. If nobody is at home between the 9-5 delivery window our couriers will leave your parcel in a suitable location or with a neighbour.

 

We are not responsible if goods are stolen or neighbour does not provide your goods as someone should be available to sign for the package. If you order goods from us for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches your specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict the amount. Please contact your local customs office for further information before placing your order. Please also note that you must comply with all applicable laws and regulations of the country for which the goods are destined. We will not be liable for any breach by you of any such laws. ​ It is the buyers responsibility to check the courier and service they pick at checkout, please note that some of our services don't cover insurance (if your parcel becomes lost or broken during transit). if you do pick this service and your item does become lost or stolen or even broken then Emilie's Boutique isn't responsible.

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Our Couriers will re and delivery your parcel up to 3 times, if this continues to fail and the buyer is unable to collect from the collection point then the parcel will be return and a ADMIN FEE £3 will be added to this parcel. The buyer must then pay this admin fee and postage for the parcel to be resent out. NO REFUND will be given if you refuse to pay for the return parcel! If you do have another parcel with us we can combined into the same box but the admin fee would still be required before sending.

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1. Family-Run Business
   We are a small, family-run business. All orders are processed by our team with care and attention.

2. Processing Times

   • Standard orders are processed within up to 14 working days.

   • Personalised orders are processed within up to 21 working days.

3. Variations in Processing Times

   • Processing times may vary depending on the volume of orders received.

   • During busy periods, times may extend beyond the stated estimates.

   • In quieter periods, processing may be quicker than estimated.

4. Limitations
   As a small team, we do not have the same staffing capacity as larger companies. While we strive to meet the stated times, delays can occasionally occur.

5. Shipping

   • Customers are responsible for checking which courier service they select at checkout, as each courier offers different delivery times.

   • Delivery times quoted by couriers do not include our processing timeframe.

   • We offer a low-cost shipping option, however, please note:

     • This service does not include insurance (we cannot be held liable for lost or misplaced parcels).

     • This service does not include tracking.

   • For added security, we recommend choosing a tracked and insured service.

6. Returns & Refunds

   • Personalised or custom-made items are non-refundable and cannot be returned unless faulty or damaged upon arrival.

   • Non-personalised items may be returned within 14 days of receipt, provided they are unused, in their original condition, and in original packaging.

   • Customers are responsible for the cost of return postage unless the item is faulty or incorrect.

   • Refunds will only be processed once the returned item has been received and inspected.

   • We recommend using a tracked postage service for returns, as we cannot be held responsible for lost return parcels.

7. Customer Acknowledgement
   By placing an order, customers acknowledge and accept that processing, shipping, and returns policies are subject to these Terms & Conditions.

8. Gratitude
   We sincerely thank all customers for their patience and support. Every order placed directly supports our family business, and this means a great deal to us.

 

Updated: 27/08/2025